Ordering and shipping
Thank you for your interest in purchasing from Titaron photocatalyst coatings. We'll do our best to make this a good experience for you.
Shipping is at-cost for all orders and all destinations. Our international carrier of choice is Japan Post, and our recommended shipping service is International e-Packet, which is Japan Post's registered airmail service. We can also ship your order with Japan Post EMS International Express, or DHL Express.
Due to ongoing disruptions to the world postal system at the time of writing not all options are available for all jurisdictions. If your chosen shipping options is unavailable we'll contact you with advice.
Orders are usually shipped within one business day of receiving your order. Upon shipping your order we will send you a consignment number and link so you can track the progress of your delivery.
Please also note that here in Japan we are subject to typhoons, earthquakes, heavy rain and an unusually high number of public holidays that can and do disrupt courier and postal services from time to time. Usually only by a day or two. In that event we'll keep you up to date with the status of your order.
Estimated delivery times
From the day you place your order:
USA/Canada: 3-5 days (Japan Post EMS Express)
Europe: 3-4 days (Japan Post EMS Express) 6-8 days (Japan Post International e-Packet)
Asia/Oceania: 3-5 days (Japan Post EMS Express) 5-7 days (Japan Post International e-Packet)
In most cases, if you live in or near a major city you will receive your order quickly. If you're in a more rural area your order will be delivered a little later but we're sure you'll be ready for that. Please be sure to check your delivery tracking information.
Please note that you may be responsible for additional duties/taxes on your order upon delivery.
Returns
We understand that circumstances can sometimes change and that you may wish to return your delivered order, or refuse delivery.
Upon receipt of your returned order we will process a refund for you, less the cost of initial shipping.